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Shipping & Refund Policy

Hustle Outlet

Shipping and Return Policy

 

Effective Date: September 4, 2023

Shipping and return policy

 

Shipping Times

 

United States (USA) Shipping Times  

  • 3-14 business days after fulfillment

 

Canada Shipping Times

  • 3-10 business days after fulfillment (for products made in Canada).

  • 5-25 business days after fulfillment (for products made outside of Canada).

 

Europe & International Shipping Times

  • 5-25 business days after fulfillment. 

 

Please note: fulfillment can take between 1-7 business days. Business days are from Monday to Friday and does not include statutory holidays, or weekends. 

 

Shipping & Handling Policy 

Hustle Outlet is not responsible for any lost, stolen, damaged, or delayed packages within the shipping process. Title and risk of loss shall pass to you (the customer) at the moment your order is purchased and it's transferred to the shipping provider. 

 

Custom Fees

Shipments outside of the United States may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You (the customer) are responsible to pay these fees to the appropriate customs agency. Hustle Outlet does not cover the cost of customs and other shipping fees. 

Canada Customers and Custom Fees

The majority of orders placed in Canada will not incur customs fees, as we usually are shipping merchandise already made in Canada. Please note: There are situations where we are shipping you merchandise from outside of Canada and in those situations, you may be required to pay for customs fees that incur to the appropriate customs agency. Hustle Outlet does not cover the cost of customs and other shipping fees. 

My order had incorrect shipping details, what do I do now?

We are unable to re-route packages after orders have been shipped, so please ensure all shipping detail are accurate at the time of checkout. All packages with incorrect shipping details will be returned to our warehouse and reshipped when requested. If we have to reship your order to you, we will require a reshipment fee of $10 CAD minimum as we have to reprocess your order.

Refunds and Exchanges Policy (Physical Products)

  • This policy covers physical products only and does not include programs, courses, services, or downloadable products offered by Hustle Outlet.

Regular Priced Merchandise

30 days from the order date for online orders for refunds, returns, or exchanges.

After 30 days we cannot offer refunds, returns, or exchanges.

 

Sale Priced Merchandise

Items that are marked SALE may not be refunded, exchanged, or returned. Please note that sale items are final sales. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange please contact us at support@hustleoutlet.com.

There are certain situations where only partial refunds will be given. If any item(s) is not in its original condition, is damaged or missing parts for reasons not due to our error, and if any item(s) that is returned after 30 days.

All merchandise must be returned unworn, unwashed, and undamaged. All merchandise must have all its original tags attached and must be in its original packaging. Hustle Outlet reserves the right to refuse any refunds that are not deemed re-sellable and may be returned to the sender. 

Washing item(s) will void the return policy and we will no longer be able to accept the item as a return. Refunds must be accompanied by a valid receipt and will be processed back to the original form of payment. 

Please note: that for all refunds, returns, and exchanges, shipping and handling costs will not be refunded.

 

Return Shipping:

You are responsible for the cost of postage to return your item. 

Please do not return an item(s) before making a request with our support team. If you do not follow instructions provided by our support team no return, refund, or exchange will be accepted. Please follow the instructions below and we will be happy to offer you a return, exchange, or refund. 

Requesting A Refund, Return, or Exchange

When requesting a refund, return, or exchange please include in your message;

  • Your Full Name (the name used at checkout when placing the original order).

  • Order Number #

  • Product(s) you would like to return, exchange, or receive a refund for. 

 

Please note: you must be within the 30 days from the order date to receive a refund, return, or exchange. 

Refund Processing

  • Refunds for physical products will be processed within 15 business days of receiving a valid refund request.

  • Refunds will be issued to the original payment method used for the purchase.

 

If you would like to start a return, exchange, or refund, please contact us here. 

Refund Policy (Digital Products)

This policy applies specifically to digital products offered by Hustle Outlet, such as programs, courses, or downloadable products.

Refund Eligibility

  • You are eligible for a refund within 30 days from the date of your purchase of digital products.

Refund Criteria

  • We will issue a refund if you meet any of the following criteria:

    1. The digital product is defective or does not function as described.

    2. Your refund request is made within 30 days of the purchase date.

Refund Exclusions

  • We do not provide refunds for the following:

    1. Change of mind or personal preferences.

    2. Technical issues that can be resolved through customer support.

    3. If the product has been downloaded or accessed.

Refund Processing

  • Refunds for digital products will be processed within 15 business days of receiving a valid refund request.

  • Refunds will be issued to the original payment method used for the purchase.

To request a refund for a digital product, please email our customer support team at support@hustleoutlet.com with your order number and a brief reason for the refund request.

When requesting a refund please include in your message;

  • Your Full Name (the name used at checkout when placing the original order).

  • Order Number #

  • Product(s) you would like to receive a refund for. 

 

Please note: You must be within the 30 days from the order date to receive a refund. 

 

If you would like to start a refund, please contact us here. 

Changes to this Policy

We reserve the right to amend this refund policy at any time. Any changes will be posted on our website.

Other Questions?

Please contact us at support@hustleoutlet.com

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